InboxPro Support

Common Troubleshooting Steps

Before reaching out, try these three steps to resolve common issues:

Step 1: Refresh Gmail

Close your Gmail tab completely and reopen it. Gmail Add-ons sometimes need a fresh page load to appear or update. If you have multiple Gmail tabs open, close all of them and open just one.

Step 2: Check Your Add-on Panel

Look for the InboxPro icon in the right-side panel of your Gmail inbox. If you don't see the side panel, click the small arrow icon on the far right side of Gmail to expand it. If InboxPro does not appear, the add-on may need to be re-authorized — see Step 3.

Step 3: Re-authorize Permissions

Go to myaccount.google.com/permissions, find InboxPro, and remove its access. Then return to Gmail and click the InboxPro icon to re-trigger the OAuth authorization flow. Follow the prompts to grant permissions again.

Not Yet Installed?

If you've purchased InboxPro but haven't completed your installation session yet, visit our Prepare for Install page to get ready for your guided setup session.

Contact Support

If the troubleshooting steps above didn't resolve your issue, please email us with the following information:

• Your Gmail address (the account InboxPro is installed on)
• A description of the issue you're experiencing
• Any error messages you see (screenshots are helpful)
• What you were trying to do when the issue occurred

Send your support request to james@salinasdigitalmedia.com. We aim to respond within 1–2 business days.

James Salinas
Salinas Digital Media
Website: salinasdigitalmedia.com